ROUTE 66 Ten Commitments
ROUTE 66 dealers are beginning to surface from coast-to-coast to better serve new and seasoned RVers. Their reasons for affiliating with the network are much more than just buying power ... it's also about making sure their customers are in good hands as they travel around the country in their new RV. Each member dealer has agreed that they will operate by these basic ROUTE 66 Ten Commitments ...
1. Conduct all business activities with the highest level of personal and corporate integrity.
2. Treat every customer and supplier as we would want to be treated.
3. Present products and services in an honest and fully disclosed manner.
4. Address any and all customer or supplier concerns with a civil and open attitude.
5. Fulfill all promises, commitments and warranties made to our customers, suppliers and community.
6. Fully comply with all federal, state and local laws that govern the operation of this dealership.
7. Communicate with all sales and service customers in writing when at all possible, when providing estimates or quotes.
8. Give every customer the best value possible for their investment.
9. Never stop striving to improve our customers' sales and service experience.
10. Be a positive voice in our community for the benefits of RVing.
To the dealers invited to join the network, these commitments will not require them to change the way they have always run their dealership. It's simply putting it in writing so customers' can know exactly what to expect when they visit any ROUTE 66 dealer.